Programs & Support

2024 Forum Series

Now entering its sixth year, SSLC’s Forum series, presented in collaboration with the National Academy of Public Administration (NAPA) and the Senior Executives Association (SEA), is off to an exciting start in 2024.

Shared Services Forum for Agency Implementation Leaders is a monthly workshop in which government executives who are leading shared services initiatives in their agencies bring their toughest challenges to the table for real-time collaborative problem-solving with their counterparts in other agencies.


Our Working Forward Forum explores how emerging technologies and telework are transforming the nature of work and how government policies and cultures need to change to continue to leverage workplace innovations in the future post-COVID-19 environment, with a focus on HR modernization.


Forums are open to all interested government executives and industry shared services solution providers. For more information about participating, please contact us at:

Educational Programs

How we advance understanding and acceptance of shared services in government.

Technical Assistance

How we leverage our members’ expertise to help government leaders succeed.

Professional Development

How we create and sustain a robust government-industry practitioner community.

Advocacy Activities

How we advocate for our interests in faster, more business-like implementation.

Download NAPA’s Podcast

Where policy meets practice, public administrators who make government work, and work for all.

About the Shared Services Leadership Coalition

SSLC Mission Statement and Guiding Principles 
SSLC is a non-partisan, non-profit organization dedicated to advancing the government’s implementation of shared services business models to improve government efficiency and effectiveness.  

We promote a marketplace where government and industry service providers can fairly compete to best deliver capabilities to government customer agencies that fully realize the transformative business value of shared services to enable continuous modernization in service delivery.  

We also promote immediate actions to accelerate the government’s adoption of shared services to more fully and rapidly address 21st Century challenges.  More specifically, we advocate for a government-industry shared services ecosystem where: 

  1. Shared services are:
    • The default delivery model for mission delivery and support services common to multiple agencies throughout the government. 
    • Defined based on a clear set of facts regarding what exists, what is intended to be achieved, and how desired outcomes will be realized. 
    • Designed to government-defined standards in alignment with Federal regulations, Federal policies, industry best practices and leading technologies. 
    • Managed to promote and track important measurable outcomes, including efficiency, effectiveness and customer experience. 
    • Delivered in an open marketplace accessible to qualified government and industry service providers, promoting innovation and predictable price models for customers. 
  1. A transformation vision and roadmap to achieve full operational capability of Federal shared services, including policy, investment strategies and return on investment are well defined and supported by Congressional and Executive Branch leaders.
  1. All agencies participate in the shared services marketplace and support more effective agency-wide and government-wide decision-making to enable the seamless and secure delivery of shared services wherever opportunities are identified.
  2. All government and industry providers are encouraged and incentivized to leverage commercial investment to keep offerings continuously modernized and delivering value at industry-leading performance levels.  

How SSLC Promotes Shared Services
SSLC supports accelerated implementation of shared services in government by: (1) educating the government about how shared services work and deliver value to employees and citizens; (2) providing technical assistance to help government modernize successfully; and (3) advocating policies to accelerate shared services modernization. 

SSLC’s Value Proposition for Members and Stakeholders  
SSLC is a community of government and industry leaders who share a passion for accelerating the pace of shared services implementation and government modernization.  SSLC provides opportunities for leaders to build relationships, learn from each other and become shared services evangelists, thereby creating through their combined efforts a force multiplier for cultural change necessary to sustain government-wide transformation.  


SSLC is a member-driven organization led by a Management Team and a Board of Directors comprised of industry leaders from member companies and “at-large” members representing the public interest.

Board of Directors

John Marshall

Founder and CEO,
Shared Services Leadership Coalition
Learn more >

Steve Goodrich

Chair of the Board, Shared Services Leadership Coalition
President and CEO,
The Center for Organizational Excellence, Inc.
Learn more >

Kerry Canfield

Vice Chair of the Board, Shared Services Leadership Coalition
Vice President, Federal Emerging Technologies Practice,
Learn more >

Matthew T. Cornelius

Secretary, Shared Services Leadership Coalition
Managing Director-Federal Industry,
Learn more >

Joe DeFee

Treasurer, Shared Services Leadership Coalition
HCM Strategy Lead,
Learn more >

Hans Jaeger

Chief Executive Officer,
Learn more >

Tamara F. Greenspan

Group Vice President and General Manager,
Oracle Public Sector Applications
Learn more >

Gretchen McCracken

CEO and Managing Partner,
Golden Key Group
Learn more >

Mike Chon

VP & Partner, US Federal Talent Transformation & Consulting,
Learn more >

Ayesha Rahman

Senior Vice President,
Savantage Solutions
Learn more >

Rob Burton

Crowell & Moring LLP
Learn more >

John Duncan

John Duncan & Associates
Learn more >

Marques Tibbs-Brewer

Vice President,
Head Public Services, Product Marketing, Intelligent Spend and Business Network, SAP
Learn more >

Advisory Board

Mary Davie

Learn more >

Jim Williams

Learn more >

Dave McClure, Ph. D.

Learn more >

James Manzelmann

Learn more >

Tim Rund

Learn more >

Coalition Members

SSLC invites members to participate in the four categories below. For information about how to become a member, please click here.

Super Sponsors


Executive Sponsors

CGI GKG Golden Key Group CACICOE Center for Organizational ExcellenceSavantage IBM WDAY IBM sap


ASCELLADELOITTEGUIDEHOUSE MONSTERTHE CLEARING PAPERLESS POST astrum u fyi BMA Business Management Associates Building PeopleEMentum ViaTrie JCG encounter CSOD macro solutions macro solutions macro solutions macro solutions

Non-Profit Members



The Shared Services Leadership Coalition would like to hear from you. Please feel free to send us your comments and suggestions. We’ll respond as soon as possible. Thanks for your interest in the Shared Services Leadership Coalition.